Shipping Policy for Customized Frame Products

1. Order Processing Time

• All products are custom-made to order
• Processing time is typically 2–5 business days
• Orders are processed only after successful payment confirmation
• Processing may take longer during peak seasons or high demand periods

2. Shipping Time

• Estimated delivery time: 5–10 business days after dispatch
• Delivery timelines may vary depending on location, courier service, and external factors

3. Shipping Charges

• Shipping charges (if applicable) will be calculated at checkout
• Free shipping may be offered on selected orders or promotions

4. Order Tracking

• Once your order is shipped, a tracking ID/link will be shared via email or message
• Customers can use this to track their shipment in real time

5. Delivery Issues

• Ensure that the shipping address and contact details are correct
• We are not responsible for delays caused by:
• Incorrect address provided
• Customer unavailability at the time of delivery
• Courier delays or unforeseen circumstances (weather, strikes, etc.)

6. Damaged in Transit

• If the package appears damaged at delivery, do not accept it or record an unboxing video
• Report the issue within 48 hours with proof (photos/videos) to: hatimarsiwala4@gmail.com

7. Remote Area Delivery

• Deliveries to remote or hard-to-reach areas may take additional time
• In some cases, doorstep delivery may not be available, and pickup from a nearby hub may be required

8. International Shipping

• Delivery timelines and charges may vary for international orders
• Any customs duties or taxes are the responsibility of the customer

For any shipping-related queries, contact: hatimarsiwala4@gmail.com