Shipping Policy for Customized Frame Products


1. Order Processing Time

  • All products are custom-made to order
  • Processing time is typically 2–5 business days
  • Orders are processed only after successful payment confirmation
  • Processing may take longer during peak seasons or high demand periods

2. Shipping Time

  • Estimated delivery time: 5–10 business days after dispatch
  • Delivery timelines may vary depending on location, courier service, and external factors

3. Shipping Charges

  • Shipping charges (if applicable) will be calculated at checkout
  • Free shipping may be offered on selected orders or promotions

4. Order Tracking

  • Once your order is shipped, a tracking ID/link will be shared via email or message
  • Customers can use this to track their shipment in real time

5. Delivery Issues

  • Ensure that the shipping address and contact details are correct
  • We are not responsible for delays caused by:
  • Incorrect address provided
  • Customer unavailability at the time of delivery
  • Courier delays or unforeseen circumstances (weather, strikes, etc.)

6. Damaged in Transit

  • If the package appears damaged at delivery, do not accept it or record an unboxing video
  • Report the issue within 48 hours with proof (photos/videos) to: hatimarsiwala4@gmail.com

7. Remote Area Delivery

  • Deliveries to remote or hard-to-reach areas may take additional time
  • In some cases, doorstep delivery may not be available, and pickup from a nearby hub may be required

8. International Shipping

  • Delivery timelines and charges may vary for international orders
  • Any customs duties or taxes are the responsibility of the customer

For any shipping-related queries, contact: hatimarsiwala4@gmail.com